InSight One FAQ


How long does the capture process take?

The InSight One capture process is seamless and takes less than 2 seconds. This time is measured from when the subject is naturally positioned in the capture volume to when the InSight One successfully completes acquisition of high quality iris and face images (as typically indicated by a green LED ring and white check mark). 

Will it work with eyeglasses and contact lenses?

Yes, the InSight One has the capability to capture the iris and face of a user wearing glasses and clear contact lenses. Colored or printed contact lenses can pose an issue for InSight One, as with any iris recognition system. However, Tascent has algorithms which can detect the presence of colored or printed contacts and react accordingly.

Where should people stand to use the system? How tall or short can they be?

Please refer to the diagram below for capture volume specifications. This is based on a nominal mounting height of the InSight One system for standing users, but can be shifted vertically to support seated applications or users in wheelchairs. Note that the subject height range increases beyond the specified numbers toward the back of the capture volume and decreases toward the front of the capture volume. 


Can the InSight One capture through glass?

The InSight One can capture through glass, although functionality depends on the specifics of the glass and the environmental surroundings. Please contact your Tascent representative to discuss your needs in more detail.

How is the device managed and connected to a network? 

InSight One supports both USB and Ethernet interfaces. In the case of the Ethernet interface, InSight One functions as a network appliance, with a defined IP address and web services communications over HTTPS. The device can be managed via its Appliance Manager, which is a web-based interface served from the device itself.

What is the difference between InSight One and InSight Duo?

InSight One is Tascent’s latest generation iris and face recognition system. As compared to InSight Duo, it offers faster iris and face capture, dramatically reduced form factor, weight, and power consumption, improved functionality in variable lighting conditions, and higher-quality face imaging.

It also has a modular design and is available in multiple configurations including desktop stand, pole/e-Gate, and VESA mount to facilitate flexible deployments. InSight One is designed around a shorter standoff distance, operating at 0.5 to 1.0 meters (as opposed to Duo, which operates at 1.5 to 2.5 meters), but still supports a very wide range of subject heights.

How does Tascent support integration?

InSight One can be integrated via USB or Ethernet interfaces or as part of a more integrated capability offered by Tascent. In the case of device-level integration, InSight One is supported by robust SDKs enabling integration in C++, C#, and Java environments. Tascent provides sample application code to make integration straightforward, but also offers technical support to ensure rapid resolution of any challenges.

What if I experience issues with my device?

Please submit a ticket request to report any issues and a member of our team will get back to you within 2 business days.